Job Opportunities

Job Title: EMS/EMA Director

Position Overview:
We are seeking a dynamic and experienced EMS/EMA Director to oversee all aspects of our EMA and EMS operations. Ensures the citizens of and visitors to Brooke County receive prompt, compassionate, clinically excellent emergency medical care in a highly reliable, efficient, and professional manner with a specific focus on EMS system field operations. In addition to EMS operations, this position will direct, control, supervise, and manage the development, preparation, organization, administration, operation, implementation, and maintenance of comprehensive emergency management programs of the county. The ideal candidate will possess strong leadership and communication skills, as well as a deep understanding of pre-hospital emergency medical services and associated regulations.

Note: At the current time, the EMS Director and EMA director is a combined position within the county, but this is subject to change in the future to be two different roles. The EMS/EMA director will have an assistant director to assist in the duties of the combined role.

Key Responsibilities:

  • Manages field personnel for the entire Brooke County EMS System to include supervising employees both directly and indirectly; evaluating employee performance; providing strategic leadership and direction to employees, establishing, and maintaining individual performance as well as conducting coaching and feedback session to maintain the highest quality of care and service delivery.
  • Manages field operations for the entire EMS System to include establishing deployment strategies, response plans, and operational policies, procedures, and standards. 
  • Develop and maintain county plans to manage emergency and disaster response and set forth policies, procedures, and guidelines 2for the coordination of all disaster and emergency response in the county; including acting as the county floodplain coordinator.
  • Oversee the deployment of EMS/EMA personnel and resources to ensure timely response to emergencies including directing and supervising of all paid and volunteer emergency management staff during emergency operations.
  • Responds to emergencies including field emergency response as a primary care provider, as a command member, and to observe system/provider performance. Responds to major events either in the field or as a member of the command staff for either EMS, EMA, or both
  • Lead and coordinate the upkeep, inspection, maintenance, and repairs of ambulances and equipment to keep in working order and compliance with regulations.
  • Manage EMS/EMA facility maintenance and upkeep.
  • Investigates public and internal complaints and system performance issues by collecting and analyzing data, conducting interviews, reviewing processes, and determining follow-up actions.
  • Collaborate with other departments, agencies, and stakeholders to coordinate emergency response efforts.
  • Develop, monitor and evaluate operational performance metrics, identify areas for improvement, and implement corrective actions as needed.
  • Ensure compliance with all relevant regulations, standards, and guidelines governing EMS operations and making sure licenses and certifications are up to date for the agency and its employees (e.g., WVOEMS).
  • Serve as the DEA designated agent for the agency responsible for overseeing and tracking the use of and auditing departmental controlled substances.
  • Lead and mentor EMS personnel, fostering a culture of teamwork, professionalism, and continuous learning. This includes maintaining accurate and up to date employee personnel files.
  • Manage budgetary and financial aspects of EMS/EMA operations, including resource allocation, billing, and cost control.
  • Ensure patient care reports (PCR’s) are completed and delivered in accordance with state requirements and that required information is submitted to insurance providers and billing entities for payment.
  • Contributes to EMS System decision making and working collaboratively with senior EMS, EMS Board, and county commission/staff to strategically align department and county initiatives. This includes attending weekly commission meetings and monthly EMS Authority Board meetings.
  • Serve as a liaison between the EMS department and external stakeholders including healthcare providers county medical director, local hospitals, county Fire Departments, and community organizations.
  • Communicates with a variety of groups and individuals in both written and oral form. Prepares and presents report/presentations to educate, promote, and inform about the EMS System and programs.
  • Carries out all duties of EMA as required by the WV office of Emergency Management
  • Other duties as assigned and agreed upon.

Qualifications:

  • Highschool diploma or GED required
  • Ability to respond to emergencies calls within the county within 30 minute drive time or less
  • Minimum of 6 years of experience as a National Registry Paramedic (NREMT-P) and preferred 2 years leadership experience with a proven track record of leadership and management.
  • Current National Registry Certification as a Paramedic. In addition, candidate must be able to obtain WVOEMS certification at the Paramedic level if not currently held.
  • Ability to obtain required EMA specific training to carry out the duties of an EMA director within the state of WV
  • Strong understanding of emergency medical services, including clinical protocols, equipment, and technology.
  • Excellent communication skills, with the ability to effectively interact with diverse stakeholders in high-pressure situations.
  • Demonstrated leadership ability, including experience supervising and developing teams.
  • Knowledge of relevant regulations and standards governing EMS operations (e.g., HIPAA, state of WV OEMS regulations).
  • Proficiency in computer software and EMS software applications.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
  • Flexibility to work irregular hours and respond to emergencies as needed.

Application Requirements:

  • Send resume with cover letter to the Brooke County Commission at brocor@commission.state.wv.us.
  • Provide 3 character references, one of which must be a former supervisor, one former peer, and one former subordinate.
  • Provide 3 most recent employers to include name of employer, position/title, location, and contact number for the employer.